Terms and Conditions
Effective From March 2026

ComfortGlaze Terms & Conditions

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Company: ComfortGlaze
Customer: The person or entity accepting the Quote
Services: Installation of double glazing into existing aluminium and timber frames
Quote: The estimate provided by ComfortGlaze for the Services, including the agreed price, scope and any specific inclusions or exclusions.

1. Compliance

All glazing supplied and installed by ComfortGlaze will comply with the applicable requirements of NZS 4223.3:2016, including requirements relating to human impact and safety glazing.

2. Scope of Services

ComfortGlaze agrees to provide the Services as outlined in the accepted Quote. This includes the materials, labour and specific inclusions stated in the Quote.

The Quote will identify any specific exclusions or limitations applicable to the work.

Any additional work, materials or changes to the agreed scope will be treated as a variation and may incur additional charges.

3. Acceptance of Quote

Acceptance of the Quote constitutes acceptance of these Terms and Conditions.

The accepted Quote and these Terms and Conditions together form the agreement between ComfortGlaze and the Customer.

Any amendment to the agreed scope or these Terms and Conditions must be agreed in writing by both parties.

4. Terms of Quotation

The quoted price is valid for 30 days from the date stated on the Quote, unless otherwise specified.

The quoted price is based on the information and conditions reasonably identifiable at the time the Quote is prepared.

Where unforeseen conditions are discovered during the work that were not reasonably identifiable at the time of quoting, additional work or costs may apply.

5. Existing Frames and Conditions

The Services involve installing new glazing into existing timber or aluminium frames. ComfortGlaze does not warrant the structural integrity, condition, age or ongoing performance of existing frames, surrounding building materials or components that are not being replaced as part of the Services.

Existing timber, aluminium, hardware, seals, coatings, paint, plaster, trims and other building components may be aged, deteriorated, brittle, corroded or otherwise weakened.

Where an existing component is found to be damaged, deteriorated, unsafe or unsuitable for the Services, ComfortGlaze may recommend additional work or modifications before proceeding.

Any additional work required as a result of such conditions will be quoted separately where reasonably practicable and will require the Customer's approval before proceeding.

6. Damage During Installation

ComfortGlaze will take reasonable care to protect the Customer's property while carrying out the Services.

Where damage to the Customer's property is directly caused by ComfortGlaze or its installers through a failure to exercise reasonable care and skill, ComfortGlaze will take reasonable steps to remedy the damage.

The Customer acknowledges that the removal and installation of glazing into existing frames involves working with existing building components and finishes. Minor marks, movement, disturbance or deterioration to existing paint, sealants, timber, coatings, trims, hardware or other finishes may occur, particularly where these materials are aged, brittle, deteriorated or not in sound condition.

ComfortGlaze is not responsible for damage or deterioration arising from the pre-existing condition, age, fragility, deterioration, defective construction or concealed condition of existing frames, surrounding building materials or finishes.

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot lawfully be excluded under New Zealand law.

7. Variations and Additional Work

If additional work is required that was not included in the original Quote, ComfortGlaze will advise the Customer of the additional work and associated cost where reasonably practicable.

Additional work may include, but is not limited to:

• Repair or replacement of deteriorated timber.

• Repair or replacement of damaged or corroded aluminium.

• Replacement or repair of existing hardware.

• Additional framing, infill or structural work.

• Remedial work required due to concealed conditions.

• Painting, plastering or other finishing work not included in the Quote.

• Additional access equipment or specialised equipment required due to site conditions.

ComfortGlaze will seek the Customer's approval before carrying out chargeable additional work, except where immediate action is reasonably necessary to make the site safe or prevent further damage.

8. Exclusions

Unless specifically stated in the Quote, the following are excluded from the Services:

• Any items not expressly included in the Quote.

• Repair or replacement of deteriorated or damaged existing frames.

• Painting or repainting.

• Plastering or other wall repairs.

• Repairs to surrounding building materials.

• Repair or replacement of existing hardware.

• Window or door maintenance services.

• Removal, relocation or reinstatement of furniture or personal belongings.

• Landscaping or removal of plants, bushes or other obstructions.

• Any remedial work required as a result of pre-existing conditions.

9. Making Good

Unless specifically included in the Quote, ComfortGlaze does not include painting, decorating, plaster repairs, timber repairs or other cosmetic remedial work associated with the removal or installation of glazing.

ComfortGlaze will leave the immediate work area reasonably clean and tidy following completion of the Services, subject to the normal dust and debris associated with installation work.

10. Customer Responsibilities

The Customer must ensure that the work areas are accessible and reasonably safe before ComfortGlaze commences work.

The Customer is responsible for removing or securing:

• Furniture and personal belongings near the work area.

• Blinds, curtains and other window coverings.

• Ornaments or other items that may obstruct access or be at risk of damage.

• Plants, bushes or other external obstructions that prevent safe access.

Where the Customer has been asked to remove or protect items but leaves them in the work area, ComfortGlaze is not responsible for damage to those items except where caused by a failure to exercise reasonable care and skill.

The Customer must also disclose any known issues with the windows, frames, building or site that may affect the Services.

11. Health & Safety

ComfortGlaze complies with applicable health and safety requirements.

The Customer must ensure that the site is reasonably safe and accessible for the Services to be carried out.

The Customer must keep children and pets away from work areas and ensure they are supervised while ComfortGlaze personnel are on site.

ComfortGlaze may stop or postpone work where site conditions are considered unsafe.

12. Project Timeline

ComfortGlaze will provide estimated commencement and completion dates where reasonably practicable.

Every effort will be made to meet the estimated timeframe; however, dates may change due to circumstances outside ComfortGlaze's reasonable control, including weather, material availability, supplier delays, unforeseen site conditions, access issues, illness or other events affecting the availability of labour or materials.

ComfortGlaze will communicate material delays to the Customer where reasonably practicable.

13. Cancellation

Customer Cancellation

If the Customer cancels the agreement after accepting the Quote, the Customer may be responsible for reasonable costs already incurred by ComfortGlaze in connection with the project, including materials ordered specifically for the Customer, manufacturing costs, labour or other committed costs.

Where applicable, any cancellation fee or other cancellation costs will be outlined in the Quote.

Company Cancellation

ComfortGlaze reserves the right to cancel the agreement where unforeseen circumstances make it impractical or unsafe to complete the Services.

Where ComfortGlaze cancels the agreement, any amount paid by the Customer for Services that have not been provided will be refunded, less any amounts that the Customer has agreed are payable for work or materials already supplied.

14. Warranty

ComfortGlaze provides a 12-year warranty on the double-glazed units supplied, subject to the applicable manufacturer's warranty terms.

ComfortGlaze also provides a 12-year workmanship guarantee on installation work carried out by ComfortGlaze, subject to the terms of this agreement.

The warranty and workmanship guarantee do not cover damage, misuse, alterations, failure of existing frames or building components, normal wear and tear, or conditions outside ComfortGlaze's reasonable control.

A copy of the applicable warranty documentation is available upon request.

Nothing in this section limits any rights or remedies the Customer may have under applicable New Zealand law.

15. Claims and Defects

The Customer should notify ComfortGlaze as soon as reasonably practicable if they believe there is a defect in the Services or supplied products.

ComfortGlaze will assess the issue and, where appropriate, arrange reasonable remedial action in accordance with the applicable warranty, workmanship guarantee and New Zealand law.

16. Entire Agreement

These Terms and Conditions, together with the accepted Quote, constitute the entire agreement between ComfortGlaze and the Customer in relation to the Services.

Any amendments to the agreement must be made in writing and agreed by both parties.

If there is any inconsistency between these Terms and Conditions and the accepted Quote, the specific terms stated in the accepted Quote will apply to the extent of that inconsistency.

17. New Zealand Law

These Terms and Conditions are governed by the laws of New Zealand.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies available to the Customer under New Zealand law where those rights or remedies cannot legally be excluded, restricted or modified.